Google Nest Protect 2nd Generation Smart Smoke/Carbon Monoxide Wired Alarm, Hardwired Smoke and Carbon Monoxide Detector - Chalk

• PROTECT YOUR LOVED ONES AND YOUR HOME Detects levels of smoke and carbon monoxide within your home and tests itself automatically
• LIGHT YOUR PATH AT NIGHT Pathlight illuminates your way in the dark. Adjust its brightness, leave it on as a nightlight or turn it off from the Nest Protect app
• RECEIVE CLEAR DIRECTION IN AN EMERGENCY Alarm speaks to you with a human voice and tells you the location and levels of smoke or carbon monoxide when they are present
• SEND ALERTS TO YOUR SMARTPHONE Provides battery and sensor status notifications so you're always informed, and safety history so you can see what happened over the last 10 days. You can even silence the alarm from your smartphone
• HARDWIRED CONNECTION PROVIDES DEPENDABLE POWER Wired directly to your electrical system, with backup battery to ensure operation during a power outage
• GET AN EARLY WARNING SIGNAL If a cooking mishap leads to a small amount of smoke, Nest Protect will let you know without setting off the full alarm
• STAY ON TOP OF ANY SITUATION Synchronized sensors ensure that when 1 alarm senses danger, every alarm in the house will make you aware of the situation. If carbon monoxide is present, Nest Protect links with your Nest Thermostat (sold separately) to automatically turn off your gas furnace

We currently ship throughout the continental United States. If you're interested in international shipping, please contact us for details. Our shipping partners include USPS, UPS, and FedEx. Delivery to USA typically takes between 7-11 business days. Business days are Monday to Friday, 9:00 AM to 5:00 PM PST. Orders placed after 5:00 PM PST will be handled on the following business day.

Once your order ships, tracking information will be sent directly to your email. Please ensure someone is available at your delivery address to receive the package. For any shipping inquiries or to check your order status, email us at support@retrosmarket.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@retrosmarket.com. 

If your return is accepted, we’ll send you a return instruction, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  support@retrosmarket.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@retrosmarket.com