Returns & Refunds
Q: What is your return policy?
A: We accept returns on both defective and non-defective items as long as they are in new, unused condition and the return is initiated within 30 days of delivery.
Q: How do I return an item?
A: Returns must be made by mail. You can download and print a free return label from our website.
Q: Are there any restocking fees?
A: No, we do not charge any restocking fees.
Q: Can I exchange an item?
A: We do not offer exchanges. Please return your item and place a new order.
Q: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 10 business days to the original payment method.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1–3 business days and typically arrive within 5–8 business days after dispatch.
Q: Do you offer free shipping?
A: Yes, shipping is free on all orders.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number to monitor delivery progress.
Order Management
Q: Can I cancel or change my order?
A: You may request a cancellation within 24 hours of placing your order by emailing support@retrosmarket.com. However, cancellations are not guaranteed if the order has already been processed or shipped.
Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are in U.S. Dollars (USD).
Q: Is my payment information secure?
A: Yes. Our website uses SSL encryption for secure payment processing. We do not store full payment information on our servers.
Q: When will I be charged for my order?
A: Payment is processed at the time you place your order.
Need More Help?
📧 Email us at: support@retrosmarket.com
We're here to help during business hours.