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FAQ

Returns & Refunds

Q: What is your return policy?
A: We accept returns on both defective and non-defective items as long as they are in new, unused condition and the return is initiated within 30 days of delivery.

Q: How do I return an item?
A: Returns must be made by mail. You can download and print a free return label from our website.

Q: Are there any restocking fees?
A: No, we do not charge any restocking fees.

Q: Can I exchange an item?
A: We do not offer exchanges. Please return your item and place a new order.

Q: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 10 business days to the original payment method.

Shipping & Delivery

Q: How long does shipping take?
A: Orders are processed within 1–3 business days and typically arrive within 5–8 business days after dispatch.

Q: Do you offer free shipping?
A: Yes, shipping is free on all orders.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number to monitor delivery progress.

Order Management

Q: Can I cancel or change my order?
A: You may request a cancellation within 24 hours of placing your order by emailing support@retrosmarket.com. However, cancellations are not guaranteed if the order has already been processed or shipped.

Payments & Billing

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are in U.S. Dollars (USD).

Q: Is my payment information secure?
A: Yes. Our website uses SSL encryption for secure payment processing. We do not store full payment information on our servers.

Q: When will I be charged for my order?
A: Payment is processed at the time you place your order.

Need More Help?

📧 Email us at: support@retrosmarket.com
We're here to help during business hours.