1. How long does it take for my order to ship?
Orders are processed within 1–2 business days (Monday to Friday). Once shipped, delivery takes 3–7 business days within the USA.
2. What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery, as long as the item is in new condition and original packaging.
3. Do you offer exchanges?
Yes, exchanges are accepted within the 30-day return window. Once we receive the returned item, we will ship your replacement.
4. How much does shipping cost?
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Orders under $469: Flat rate of $6.95 USD
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Orders $469 and above: Free shipping
5. What is your order cut-off time?
Orders placed before 04:00 PM (PST) are processed on the same business day. Orders placed after the cut-off time will be processed on the next business day.
6. How do I return a product?
Returns are completed by mail. A free return label is included in your package, and there are no restocking fees.
7. When will I receive my refund?
Once returned items are inspected and approved, refunds are issued to the original payment method within 7 business days.
8. What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and digital wallet payments. All transactions are processed in USD.
9. What if my package is delayed or marked delivered but missing?
If your order is marked delivered but not received, verify your address, check nearby delivery spots, ask neighbors, and then contact the carrier. If the package is confirmed lost, contact us for a replacement or refund.
10. How do I contact customer support?
Contact Us:
Trade Name: Retros Market
Business Registration No: 799890637BC0001
Business Address: 1351 Continental Street, Vancouver, British Columbia, V6Z 0C6, Canada
Email: support@retrosmarket.com
Phone: +1 866-216-7965
Business Hours: 9:00 am to 5:00 pm Between Monday to Friday
Time Zone: (GMT-08:00) Pacific Standard Time (Vancouver)