At Retros Market, we aim to provide a smooth and secure checkout experience for all customers. Please review the details below to understand how payments are processed on our website.

Accepted Payment Methods

We accept the following payment methods for all orders:

  • Credit Cards (Visa, Mastercard, American Express, Discover)

  • Debit Cards

  • PayPal

  • Apple Pay / Google Pay (if available at checkout)

All payments are processed in USD.

Payment Timing

Full payment is required at the time of purchase. Orders will not be processed or shipped until the payment has been successfully completed.

Order Confirmation

After you complete your transaction, you will receive an order confirmation email containing:

  • Your order number

  • Payment summary

  • Billing details

  • Estimated processing and delivery times

If you do not receive a confirmation email, please contact us.

Payment Security

We use encrypted and PCI-compliant payment gateways to ensure secure transactions. Your payment details are not stored on our servers.

Price Accuracy

We make every effort to display accurate prices on our website. In the event of a pricing error:

  • We will notify you before processing the order

  • You may choose to proceed or cancel the order

  • Orders with invalid pricing may be canceled with a full refund

Billing Information

Customers are responsible for providing accurate billing details. Incorrect or incomplete billing information may result in order delays or cancellation.

Taxes

Applicable taxes are calculated at checkout based on your shipping address and local regulations.

Declined or Failed Payments

If a payment is declined:

  • Review your billing information and card details

  • Ensure sufficient funds are available

  • Try a different payment method

If issues persist, please contact your payment provider or reach out to our support team.

Refunds to Original Payment Method

Approved refunds are issued to the original method of payment. Refund processing time depends on your bank or payment provider, typically ranging from 7 business days.

For full details on refunds, please refer to our Return and Refund Policy.

Chargebacks and Disputes

If you believe a transaction is unauthorized or incorrect, please contact us first. We will work with you to resolve any issues before a formal dispute is initiated with your bank or provider.

Contact Us:

Trade Name: Retros Market

Business Registration No: 799890637BC0001

Business Address: 1351 Continental Street, Vancouver, British Columbia, V6Z 0C6, Canada

Email: support@retrosmarket.com

Phone: +1 866-216-7965

Business Hours: 9:00 am to 5:00 pm Between Monday to Friday

Time Zone: (GMT-08:00) Pacific Standard Time (Vancouver)