NETGEAR Unite Explore AC815S | Mobile WiFi Hotspot Cat.9 4G LTE | Up to 450Mbps Download Speed | Connect Up to 15 Devices | 18 Hours of Use Per Charge | 2 MIMO TS-9 Antenna connectors | GSM Unlocked

• DOES THIS DEVICE NEED A SIM CARD: Yes this device needs a micro size SIM card, (not-Included though Free from most GSM Networks with activation of an account) There will be a sticker with the Unlock code enclosed on the box Label in case you need to reformat the device or change your Network provider.
• WHAT NETWORK FREQUENCIES ARE SUPPORTED BY THIS DEVICE: The Phone will support the folowing Technology Bands: 3G 4G HSPA+ UMTS 850 900 1900 2100MH. 4G LTE Bands 1 2 3 4 5 7 12 17 29 30 with enhanced backhaul with Global roaming supported. Please contact your Network provider (prior to purchase) and inquer if they support these bands in your area to ensure the device will work Properly.
• WHAT CAN I EXPECT OUT OF THE BOX: A removable 4,300mAh battery that lasts for 22 hours of continuous streaming (Removable W-9 Battery enclosed), as well as a Battery boost cable The charging port is a USB 3.0 port, which also lets you connect it as a USB modem, or to charge a device with the Battery Boost cable , you can also use a micro USB cable to charge the Hotspot the charger that comes with the device is a 2 PC Micro USB 2.0 (not a 3.0 although the port is 3.0). And a Waterproof back door
• WHAT DOES UNLOCKED REALLY MEAN: Unlocked devices are compatible with GSM carriers the kinds that Use SIM Cards for Service like AT&T and T-Mobile as well as with GSM SIM cards (e.g. H20, Straight Talk, and select prepaid carriers) Unlocked Devices will not work with CDMA Carriers the kinds that dont use sim cards for service like Sprint, Verizon, Boost or Virgin (contact your network provider prior to purchasing for verification that they support GSM frequencies).
• !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WILL NOT WORK ON VERIZON OR SPRINT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We currently ship throughout the continental United States. If you're interested in international shipping, please contact us for details. Our shipping partners include USPS, UPS, and FedEx. Delivery to USA typically takes between 7-11 business days. Business days are Monday to Friday, 9:00 AM to 5:00 PM PST. Orders placed after 5:00 PM PST will be handled on the following business day.

Once your order ships, tracking information will be sent directly to your email. Please ensure someone is available at your delivery address to receive the package. For any shipping inquiries or to check your order status, email us at support@retrosmarket.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@retrosmarket.com. 

If your return is accepted, we’ll send you a return instruction, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  support@retrosmarket.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@retrosmarket.com