At Retros Market, your satisfaction is our top priority. If you are not completely happy with your purchase, please review the policy below to understand your options for returns, exchanges, and refunds.
Return Window and Eligibility
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We accept return for both defective and non-defective products.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@retrosmarket.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@retrosmarket.com
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:
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Your order number
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Clear photographs of the item and packaging
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A brief description of the issue
Based on the situation, we will arrange a replacement, exchange, store credit, or full refund.
Refund Process
Once we receive and inspect your return, you will be notified via email about the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method within 14 business days.
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A confirmation email will be sent once the refund has been issued.
Late or Missing Refunds
If you have not received your refund after the stated timeframe:
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Recheck your bank or payment account.
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Contact your bank or credit card provider as processing times may vary.
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If the issue persists, please contact us at support@retrosmarket.com
Exchanges
We gladly accept exchanges. If you wish to exchange your product for a different item, please contact us at support@retrosmarket.com to arrange the process.
Method & Fees
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Return method: By mail
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Return label: Included in the package, free of charge
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Restocking Fee: None
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Return Cost: Free return shipping
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Refund period: 14 working days after inspection
Return Address
Retros Market
1351 Continental Street, #2705, Vancouver, British Columbia, V6Z 0C6, Canada
Cancellation Policy
Orders can be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
Contact Us
Trade Name: Retros Market
Business Number: 799890637BC0001
Address: 1351 Continental Street, #2705, Vancouver, British Columbia, V6Z 0C6, Canada
Email: support@retrosmarket.com
Phone Support: +18662167965
Customer Service: Monday to Friday, 9:00 AM to 5:00 PM PST