GoTags Reflective Personalized Dog Collar, Custom Embroidered Safety Collar with Pet Name and Phone Number for Boy and Girl Dogs, Small, Medium, and Large Adjustable Sizes (Small, Charcoal)

• BE VISIBLE DAY OR NIGHT. Made with durability and safety in mind, our highly reflective, personalized collar offers optimal comfort and increased visibility for you and your dog.
• OUR REFLECTIVE DOG COLLAR IS EMBROIDERED with your dog’s name & phone number. The embroidery is permanently stitched into the collar for strength and long-lasting durability. The collar also features a secure plastic side-release buckle and a non-corrosive stainless steel D-ring. In addition to the highly-reflective surface the collar is made of nylon webbing with smooth, tapered edges for a comfortable fit. This collar has everything you need: durability, safety, and customization.
• 3 ADJUSTABLE COLLAR SIZES: Small (5/8 inch wide by 11-16 inches adjustable length), Medium (3/4 inch wide by 14-20 inches adjustable length), Large (1 inch wide by 18-26 inches adjustable length).
• TO ORDER select your color from the above options, afterwards click CUSTOMIZE NOW to select your size, thread color, collar text (pet name and phone number). When finished customizing collar, click Add to Cart.
• TO SEE ALL OF OUR PET ID PRODUCTS, click on our brand name GOTAGS above the product listing title.

We currently ship throughout the continental United States. If you're interested in international shipping, please contact us for details. Our shipping partners include USPS, UPS, and FedEx. Delivery to USA typically takes between 7-11 business days. Business days are Monday to Friday, 9:00 AM to 5:00 PM PST. Orders placed after 5:00 PM PST will be handled on the following business day.

Once your order ships, tracking information will be sent directly to your email. Please ensure someone is available at your delivery address to receive the package. For any shipping inquiries or to check your order status, email us at support@retrosmarket.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@retrosmarket.com. 

If your return is accepted, we’ll send you a return instruction, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  support@retrosmarket.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@retrosmarket.com